Frequently Asked Questions (FAQ)
1. What products do you offer?
At A1 Tools Australia, we offer a variety of 3D-printed storage solutions, including tool holders, custom latches, EV charger mounts, and more. Our products are designed to help you organize your tools and equipment efficiently.
2. What materials are your products made from?
We primarily use PETG for our 3D-printed products. PETG is known for its durability, strength, and resistance to environmental factors, making it ideal for long-lasting tool storage solutions.
3. Do you offer customizations?
Yes, we offer customization options for many of our products. You can personalize items with specific logos, text, and colors. If you have a specific request, feel free to contact us, and we’ll do our best to accommodate your needs.
4. How do I place an order?
You can place an order directly through our online store, eBay listings, or by contacting us. Simply choose your desired products, select any customization options, and proceed to checkout.
5. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure online payment options.
6. How long will it take to receive my order?
Processing times vary depending on the complexity of the order and any customizations requested. Typically, orders are processed within 1-3 business days. Shipping times depend on your location but usually range from 3-7 business days within Australia.
7. Do you ship internationally?
Currently, we primarily ship within Australia. If you are interested in international shipping, please contact us to discuss options and shipping rates.
8. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your product, please contact us within 30 days of receiving your order. We offer hassle-free replacements or refunds for items that do not meet your expectations.
9. How can I contact customer service?
You can reach our customer service team via email or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
10. Do you offer bulk or wholesale orders?
Yes, we offer bulk and wholesale orders for businesses and organizations. Please contact us directly to discuss your requirements and receive a custom quote.
11. Do you have any promotions or discounts?
We occasionally run promotions and discounts. Be sure to follow us on social media or sign up for our newsletter to stay updated on the latest offers. Currently, we’re offering a 50% discount on orders over $75 for Father's Day.